Privacy Policy

1. Information We Collect

a) Information You Provide

• Name, email address, phone number
• Company name and role
• Messages or voice inputs sent to the AI assistant
• Lead forms submitted through tours

b) Automatically Collected Data

• IP address
• Device type and browser
• Usage activity and interaction data
• Session recordings (text/voice metadata, not raw audio unless required)

c) Client-Provided Data

When Modeluo is embedded on a client's website, data may be collected on behalf of that client.

2. Voice & AI Data Processing

Modeluo may process:

• Voice inputs for speech-to-text
• AI-generated responses
• Interaction logs for performance and analytics

Voice data is processed securely and not used to identify individuals unless explicitly provided.

3. How We Use Data

We use data to:

• Operate and improve the platform
• Provide AI-guided property experiences
• Capture and route leads to clients
• Analyze performance and engagement
• Maintain security and prevent abuse

4. Legal Basis for Processing

We process data based on:

• User consent
• Legitimate business interests
• Contractual obligations with clients
• Legal compliance (GDPR where applicable)

5. Data Sharing

We may share data with:

• Cloud hosting providers
• AI and analytics service providers
• Clients who own the embedded tour

We do not sell personal data.

6. International Data Transfers

Data may be processed outside your country, including in regions with different data protection laws. We apply appropriate safeguards.

7. Data Retention

We retain data only as long as necessary to:

• Provide services
• Meet legal obligations
• Resolve disputes

Clients may request deletion of their data.

8. User Rights

Depending on your jurisdiction, you may have rights to:

• Access your data
• Request correction or deletion
• Withdraw consent
• Object to processing

Requests can be sent to privacy@modeluo.com.

9. Security

We implement technical and organizational measures to protect data. However, no system is 100% secure.

10. Cookies & Tracking

Modeluo may use cookies or similar technologies for:

• Session management
• Analytics
• Performance optimization

You can control cookies via your browser settings.

11. Children's Privacy

Modeluo is not intended for users under 18. We do not knowingly collect data from minors.

12. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of the Service means acceptance of updates.

13. Contact

For privacy-related inquiries:

📧 privacy@modeluo.com